Still having problems? contact us at > Support@mystoryball.com

Question 1

Can’t find the verification e-mail in my inbox

Answer

Since Storyball is unknown contact, the verification e-mail message might have arrived in your spam or junk inbox folder. Check your spam or junk inbox folders and refresh your inbox.

Question 2

Won’t accept my password

Answer

Passwords must contain at least one capital letter and one number.

Question 3

Can’t find SB Speaker on BT devices list

Answer

Please try one of the following: Turn BT off and then turn it on again Press available devices on your BT setting Wait approximately 10 seconds for the list to refresh

Question 4

Storyball won’t turn on

Answer

Check if: Battery is empty - Charge Storyball using the USB cable provided inside the Giftbox Long press the Storyball ON button (not side button).

Question 5

QR codes did not scan

Answer

Check that the camera is open (allow access). Go to your mobile device settings, find Storyball app and enable Storyball app to access your camera Enter the code manually

Question 6

Sound only comes out of my phone

Answer

Make sure you connected to SB speaker and not SB (number). Make sure your BT settings alow also Media and not only Phone.

Question 7

Storyball does not recognize my movements

Answer

Turn on the ball and close your phone BT so Storyball will not be connected to any BT. Throw Storyball in the air and see if it shines white, now do the other gestures (Shake, twist, tap, spin...) You can go to the app and see the gesture tutorial in the app setting. If the gestures do not generate color please contact support@mystoryball.com

Question 8

The sound coming from Storyball gets disrupted

Answer

Charge your Storyball. Check that the Storyball is not too far from your device.

Question 9

My Storyball won’t charge

Answer

Try charging using a different USB cable and a different electric socket

Question 10

What operating system Storyball supports

Answer

Storyball supports Android & IOS Devices

Question 11

It says I am paired by sound only comes out of my phone

Answer

Make sure you are paired also to SB speaker Not Sb XXXX Also see that your Bluetooth is set for both calls and media

Question 12

My Storyball keeps disconnecting

Answer

Bluetooth connection holds about 30 feet with open line of sight (10-15 feet when walls and obstcales interfere). Also make sure your Storyball is charged for best results.

Connecting to

Storyball

1

Long press on the Storyball button until it vibrates and shines white

2

Go to your phone’s settings and pair with

SB Speaker

3